ROSWELL, Ga. — After Massage Envy made national news for sexual misconduct allegations by its staff, the company has released a statement about the incidents. This comes a month after a massage therapist at the Massage Envy on Holcomb Bridge Road was arrested for sexual battery.
Brian Christopher Sams was arrested Nov. 3, after an investigation that began in July, for inappropriately touching a customer.
“I, like so many of you, continue to be sickened and so disheartened by the stories that have recently been published about sexual misconduct at Massage Envy franchise locations,” Massage Envy CEO Joseph Magnacca said in the statement. “We have zero tolerance for this type of behavior and to those who suffered, I am deeply sorry.”
Magnacca said that the company plans to release details for a path forward to ensure the safety of guests.
They will speak to victims, victim rights groups, industry associations and sexual violence experts for guidance in devising a plan.
In the meantime, the franchise is:
Reviewing, recommunicating and recommitting to safety and reporting policies
Conducting additional reviews of all massage therapist files for completed background checks, professional reference checks and license/certification checks
Rescreening all 20,000 licensed massage therapists in their network
“This is just the start and these first steps are not the complete answer,” Magnacca said. “We are taking a hard look at ourselves and at the additional changes we must make.”